Description: What we expect from you: * Currently pursuing a Technical Course in Information Technology or a Bachelor’s degree in Computer Networks, Information Systems, or related fields; * Basic knowledge of networking and IT infrastructure; * Strong communication skills, proactivity, ability to troubleshoot technical issues, organizational skills, and eagerness to learn; * Availability for on-site work in Porto Alegre/RS. How you will contribute: * Provide remote and on-site technical support to employees, resolving IT-related issues; * Receive and manage service tickets via the ticketing system, ensuring SLA compliance; * Install, configure, and maintain operating systems and software; * Assist in installing and configuring equipment and maintaining the office network; * Document processes, create user guides, and suggest improvements for equipment and systems. 251221020255802108