Customer Service Team Leader (SAC)

Description

Job Summary: SAC Team Leader responsible for managing the customer service team, ensuring service quality, and optimizing processes. Key Highlights: 1. Customer Service Team Leadership (SAC/Call Center) 2. Technical and operational support and management of service flow 3. Implementation of continuous improvements in area processes SAC Team Leader (Customer Service) \- Campinas/SP Requirements: Experience in customer service (SAC/Call Center/Relationship). Experience in team leadership. Proficiency in Excel and familiarity with systems (ERP/CRM/Pipefy). Responsibilities: Provide technical and operational support to auxiliary staff and assistants; Monitor message flow (WhatsApp and Chat) and phone calls, ensuring all requests are addressed; Ensure adherence to response and resolution deadlines for protocols; Validate registrations and documents, ensuring data integrity in CRM/ERP systems; Actively participate in customer feedback and relationship campaigns; Monitor internal process flows, ensuring compliance with steps and deadlines; Assume and manage critical negotiations and sensitive customer interactions; Serve as the interface between SAC and other departments; Propose and implement continuous improvements in area processes. Employment Type: Full-time CLT Compensation: R$3\.500,00 \- R$4\.500,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site