We are looking for professionals from the **administrative field**, who have prior experience working with **ERP systems in commerce**, to provide **customer service and support**. At Futura, you will not be just a "technical support" person: you will be the person who **understands the customer’s day-to-day operations**, their administrative, tax, and operational processes, and helps them use the system in the best possible way. **Your responsibilities will include:** * Providing customer support via phone, WhatsApp, and remote access, assisting with the use of the **ERP system** * Guiding customers on **administrative, commercial, and operational routines** within the system * Assisting in resolving questions related to registrations, sales, billing, finance, and integrations * Conducting **practical system training** sessions for customers * Recording and tracking support requests in our ticketing system * Collaborating with the team to improve processes and enhance the customer experience **Required qualifications:** * Prior experience in **administrative, financial, tax, commercial, or back-office roles** * Experience with **ERP systems in commerce** (POS, inventory, finance, billing, etc.) * Aptitude for learning technology and software systems * Strong verbal and written communication skills * Organization, patience, and empathy in customer service * Passion for helping people and solving everyday problems * Residence in Santa Bárbara d’Oeste, Americana, or Nova Odessa. **Preferred (but not required):** * Prior experience in customer service or technical support * Basic knowledge of computer science or management systems **What we offer:** * Competitive salary aligned with the role * Meal allowance * Childcare allowance * Wellhub (Gympass) for you and your dependents * Profit-sharing program (PLR) * Transportation allowance * Unimed health insurance plan * Dental insurance plan * Telemedicine services * Life insurance * Free parking * Birthday Day Off * Stimulating and collaborative work environment * Opportunities for professional growth and career development * Organizational culture that values innovation and excellence * Join our team!!!! **Join our team!** Employment type: Full-time CLT Work location: On-site