19623-backoffice analyst telco

Description

Job Summary: A mobile phone support professional with technology knowledge and Office suite proficiency to assist in inventory control and mobile configuration. Key Highlights: 1. Mobile phone support for users 2. Assistance in managing equipment inventory 3. Mobile configuration (email, MDM, apps) Description: Required Qualifications: * Completed undergraduate degree; * Intermediate Office suite skills, especially Excel; * Intermediate Android or iOS user; * Technology knowledge (with focus on mobile telephony). Desired Qualifications: * Knowledge and experience in mobile telephony; * Experience in technical support for telephony or microinformatics. Main Responsibilities: * Mobile phone support for users; * Assistance in managing the client's equipment inventory (stock); * Opening and tracking service tickets via the client's channels and platforms; * Mobile configuration (e\-mail, MDM, apps); * Familiarity with the client's products/plans for client-facing activities; * Proficiency with tools used for daily tasks. 2509180202241758983