Job Summary: Provide WhatsApp-based customer service to clarify doubts, schedule and manage medical examinations, ensuring a humane and efficient service for patients. Key Highlights: 1. Friendly and efficient customer service via WhatsApp 2. Maintain humane and respectful customer service 3. Ensure accurate entry and updating of information The Diagmed Group has built its history through pioneering spirit and perseverance. With 30 years of market presence, we consistently invest in state-of-the-art technology and a highly skilled professional team, recognized for meeting the individual needs of each patient with unique and humane care. Throughout our journey, we have expanded our portfolio of medical examinations and deliver precise diagnoses in five cities in the interior of São Paulo: Campinas, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. Our specialty is diagnostic medicine, and our purpose is to respect and care for lives. **Responsibilities and Duties** * Provide friendly and efficient patient service via WhatsApp; * Answer questions regarding examinations offered by the clinic, including preparation requirements and examination duration; * Inform patients about accepted health insurance plans and available payment methods; * Schedule, reschedule, and cancel examinations according to patient requests, following clinic guidelines; * Ensure accurate entry and updating of information in the clinic’s system; * Maintain humane and respectful service, guaranteeing a positive experience for patients. **Requirements and Qualifications** * Completed high school education; * Prior customer service experience is a plus; * Strong written communication and text comprehension skills; * Ability to handle multiple simultaneous conversations; * Proficient typing skills; * Organizational skills and attention to detail; * Proactivity and empathy in public service; * Agility in responding to requests. **Additional Information** **Benefits:** Meal voucher, Food allowance, Medical assistance, Dental assistance, and Total Pass. **Employment Type:** CLT employment contract, on-site work. **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM \- Alternate Saturdays, 6:45 AM to 1:00 PM With 30 years of market experience, the **Diagmed Group** has built its legacy on pioneering spirit and perseverance. Since inception, we have invested in cutting-edge technology and a highly qualified team of professionals, always committed to meeting the individual needs of each patient through unique and humane care. Throughout our journey, we have expanded our portfolio of medical examinations and provide precise diagnoses in five cities in the interior of São Paulo: **Campinas**, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. In our continuous pursuit of innovation, we have expanded our services to include laboratory tests. Now, our patients can undergo all their examinations and store their results history at a single diagnostic center, with the quality and agility that have always been the hallmark of **Diagmed**. In 2024, we took another significant step forward in our growth journey with the inauguration of a medical specialties clinic at Parque Dom Pedro Shopping. Offering more than 25 medical specialties, our goal is to provide greater comfort and efficiency for our patients by delivering all necessary care in a single location. Our purpose is simple yet powerful: to respect and care for lives. We continue advancing with this mission, always focused on delivering the best in health and well-being for everyone who trusts the **Diagmed Group**.
João Silva
Indeed · HR
João Silva
Indeed · HR
