Relationship Manager (Agro)

Description

Job Summary: Manage the marketing and provision of products and services offered by the cooperative, supporting unit activities to ensure excellence in service delivery and member acquisition. Key Highlights: 1. Personalized and high-quality service to members 2. Prospecting new customers and business opportunities 3. Career Development Program * Manage the marketing and provision of products and services offered by the cooperative, supporting all unit (PA) activities to ensure excellence in service delivery and acquisition of new members, aiming at profitability, portfolio expansion, achievement of established targets, and offering product and service solutions aligned with members' expectations and loyalty within the manager's area of responsibility. **Responsibilities and Duties** * Prepare analytical and follow-up reports related to the manager's operational unit; * Plan, monitor, and evaluate the performance of the member portfolio; * Prospect new customers and new business opportunities in the market that benefit the cooperative, its members, and the community; * Provide personalized and high-quality service to members in the manager's portfolio, seeking member retention and loyalty through consultative service. * Advise members in the manager's portfolio on financial matters without influencing their decisions; * Define a visitation program for members in the manager's portfolio according to internal procedures; * Be accountable for increasing the member portfolio, resource acquisition, and allocation; * Evaluate credit requests from members in the manager's portfolio jointly with the Credit Department and in accordance with the System's regulations; * Monitor investments in the manager's portfolio and oversee credit recovery processes conducted under the manager's responsibility; * Monitor outstanding balances in the manager's portfolio and submit the most relevant cases to the immediate supervisor for resolution; * Perform other tasks assigned by management or arising from organizational and business needs. **Requirements and Qualifications** * Completed Bachelor's Degree * CPA-10 Certification * Knowledge of the Financial Market * Knowledge of Sales/Customer Relationship Management * Postgraduate Degree (Desirable) * CPA-20 Certification (Desirable) * Five years of experience in related fields (Desirable) **Additional Information** * Meal Allowance; * Food Voucher; * 13th Month Food Basket – Christmas Basket; * Transportation Voucher; * Unimed Health Insurance Plan; * Uniodonto Dental Insurance Plan; * Variable Compensation – Profit Sharing (PLR); * Life Insurance; * Day Off; * +1 Free Day; * Sponsored Pension Plan; * FATES; * Gympass; * Childcare/Babysitter Assistance; * Mental Health Benefit; * Flexible Working Hours; * Hybrid Work Model; * Workplace Gymnastics; * Extended Maternity Leave; * Extended Paternity Leave; * Career Development Program. **Cocre** is a cooperative financial institution with over 50 years of history, part of Brazil’s Cooperative Credit System (Sicoob). In addition to sugarcane suppliers and agribusiness producers, the institution offers financial solutions to commerce, services, and industry sectors, as well as to individuals, providing members with financial products and services such as insurance, checking accounts, investments, cards, consortia, credit, bank collections, pension plans, merchant acquiring, payments—always complying with regulatory requirements set forth by monetary authorities. Our identity is reflected in: **Mission:** To provide financial education, innovative and delightful experiences to our members and the community. **Vision:** To be a benchmark in cooperativism, offering the best financial solutions and adding value to society through a new experience—built by people, for people. **Values:** Cooperativism, excellence, and trust; respect for and appreciation of people; sustainability and inclusion; communication and transparency; innovation and simplicity; inspiring leadership; ethics and integrity. **Purpose:** Together, promote financial justice, inter-cooperation, sustainable development, and the fulfillment of dreams.