TECHNICAL SUPPORT ANALYST (MJV Technology and Innovation)

Description

Job Summary: Technical support professional responsible for providing assistance, equipment and system maintenance, problem resolution, and IT asset management. Key Highlights: 1. First-level technical support (on-site and remote) 2. Hardware, software, and network issue diagnosis and resolution 3. Work with corporate systems (ERP TOTVS Winthor is a plus) A technology company is seeking a Technical Support Analyst in Campinas. MJV is a technology and innovation company offering consulting and software development solutions. Focused on transforming businesses through technology, MJV aims to accelerate its clients’ digital transformation. **Responsibilities:** First-level technical support (on-site and remote). User assistance, incident logging and tracking via GLPI. Installation, configuration, and maintenance of computers, printers, and peripherals. Support for Windows and corporate systems (ERP TOTVS Winthor is a plus). Basic hardware, software, and network issue diagnosis and resolution. Escalation of complex incidents. IT asset control and organization. Documentation of procedures and support for area improvements. Previous experience as a Technical Support Specialist, Help Desk Analyst, Technical Support Technician, or Customer Service Analyst may indicate alignment with some responsibilities of this role. Completed technical education required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Permanent — On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 17:48.