Junior Support Analyst

Description

Job Summary: Junior Support Analyst to provide user support and assistance, ensuring efficient resolution of incidents and high-quality technology services in an environment that values autonomy, transparent communication, and continuous learning. Key Highlights: 1. Welcoming environment with accessible leaders and supportive team 2. Encouragement of continuous technical development and career path planning 3. Opportunity to work with new technologies and grow with the company We are seeking a **Junior Support Analyst** to join our team and directly handle user support and assistance, ensuring efficient resolution of incidents and service requests, as well as stability and quality of technology services. This is an opportunity for professionals with strong analytical ability, organizational skills, clear communication, and a collaborative mindset—actively contributing to continuous improvement of support processes. Our culture emphasizes autonomy with accountability, transparent communication, cross-team partnership, and constant pursuit of learning. Here, you will find a welcoming environment with accessible leaders and a supportive team that shares knowledge and celebrates achievements. You will join a committed team working collaboratively to ensure excellence in service delivery, adherence to service-level agreements (SLAs), documentation of solutions, and network support. We prioritize quality, accountability, and focus on the internal customer experience. We offer autonomy backed by support, encourage continuous technical development, and value professionals eager to grow and evolve alongside us—contributing to the reliability and advancement of our support services. **Responsibilities and Duties** * Handling internal technical project requests; * Monitoring field activities and providing support to technicians; * Monitoring and executing scheduled maintenance tasks and deployment pipelines; * Initiating and executing tasks according to defined service workflows; * Managing, tracking, and escalating tickets for internal and external clients; * Analyzing monitoring events (Zabbix); **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree. * Prior experience in projects involving routers, firewalls, UTMs, and switches implementation. * Ability to manage a high volume of requests and meet deadlines. * Basic knowledge of networking, TCP/IP protocol, and IP addressing. * Familiarity with routing and switching fundamentals; certifications such as CISCO CCNA R\&S, CISCO Meraki, Fortinet NSE4, or MikroTik are preferred. **Preferred Qualifications:** * CCNA (Cisco), MTCNA, and NSE4 (Fortinet) certifications. **Additional Benefits** * Meal Voucher * Transportation Voucher or Fuel Allowance * Birthday Bonus * TotalPass * Life Insurance * Unimed Health Insurance after probation period (no monthly fee) * Uniodonto Dental Insurance after probation period * Pet Health Plan * Partnerships with educational institutions and language schools * Career Development Plan **Working Hours:** 8:00 AM – 6:00 PM, Monday to Friday **Work Model:** 100% On-site. **Employment Type:** CLT (Consolidated Labor Laws) At **Maminfo Telecom Solutions**, we believe technology and people advance together. We deliver innovative solutions in **networks, connectivity, IT infrastructure, and telecommunications**, ensuring quality and security for businesses, festivals, and major events across Brazil. Our purpose is to **transform how businesses and individuals connect**, combining **technological innovation** with human-centered, approachable service. We value **collaboration**, **creativity**, and the **continuous development** of every team member. Here, you’ll have the opportunity to participate in challenging projects, engage with **cutting-edge technologies and digital trends**, learn continuously, and grow alongside a rapidly expanding company. If you seek a dynamic environment that breathes **technology, innovation, and people**, join Maminfo and help build the future with us!