Job Summary: Handle complaints among accredited providers, management companies, and customers, analyzing networks and collaborating with various departments to resolve issues. Key Highlights: 1. Handle customer and service provider complaints. 2. Negotiate and resolve issues with service providers. 3. Develop emotional intelligence and assertive communication. **Ombudsman Analyst I** **Summary**: Handle complaints among accredited providers, management companies, and customers. **Responsibilities:** * Handle complaints among accredited providers, management companies, and customers; * Address network-related issues of management companies; * Analyze the accredited network, percentage of services delivered, and tender documents to identify failures in the complaining customer’s network; * Contact accredited network providers to understand reasons for failure to serve customers and resolve such issues; * All records must be entered into the Management tool and Trello; * Collaborate with various company departments when joint handling of a complaint or notification is required; * **Education:** Currently pursuing a Bachelor’s degree in Business Administration or related fields. **Technical Competencies:** Complaint Management and Resolution. Negotiation and Issue Resolution with Service Providers. Record Management and Operational Tools. * **Behavioral Competencies:** Assertive Communication. Emotional Intelligence. Proactivity and Sense of Responsibility.
João Silva
Indeed · HR
João Silva
Indeed · HR
