At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by a passion to create disruptive technological solutions, if you constantly seek challenges that push the boundaries of what’s possible, and if you believe putting the customer first is the key to success, then you’re in the right place. We want people who stand out, think outside the box, and are willing to explore new frontiers. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you’ll have the freedom to explore your skills, collaborate with brilliant minds, and shape the future of technology. If you’re ready to join a company that believes talent is the key to success, submit your resume and join our team. We’re eager to meet you and jointly drive the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Provide on-site and remote technical support within the SLA established by the client; * Proficiency in remote access tools for technical support (e.g., Remote Control, SCCM); * Equipment and software rollout and relocation; * Handle and close incidents in the client’s ticketing system, managing the incident queue while meeting SLA requirements; * Provide support for operating systems (Windows 7, 8, 10, 11), networking, Office 365 and earlier versions; * Intermediate-level hardware and software troubleshooting; * Intermediate-level support for fixed and mobile telephony; * Perform asset inventory management; * Perform crimping and labeling of structured network cabling; * Initial-level troubleshooting of network cabling; * Support for virtual machines (VMs); * Process automation; * On-site and remote support for VIP users, ensuring SLA compliance and high-quality service; * Advanced networking support, including switch and router configuration assistance, knowledge of data and voice VLANs, structured cabling troubleshooting, crimping, and network point identification; * Serve as Level 3 (N3) technical support for other FIELD team members, providing technical assistance and interfacing with other IT departments; * Assist in developing procedures and technical instructions for the team. **Requirements and Qualifications** **Required Qualifications:** * Bachelor’s degree in Technology or related fields; * Experience supporting Office 365 and earlier versions, hardware/software troubleshooting, and incident tracking with SLA adherence; * Experience providing on-site support for network assets, crimping and labeling structured network cabling, and installing switches and routers; * Experience providing basic support for fixed and mobile telephony, and acting as remote hands for the N3 networking team; * Experience with remote access tools for technical support (e.g., TeamViewer, VNC, Remote Control, SCCM, Automatos), Microsoft Active Directory, and VM support; * Experience performing asset inventory management. **Desirable Qualifications:** * Knowledge of macOS and network configuration; * OS image creation; * ITIL and HDI certifications. **Additional Information** **On-site position in Indaiatuba/SP — Shift: 7:00 PM to 7:00 AM.** Want to see all our open positions? Visit our page: Hitss — Join Our Team https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, and we uphold gender and racial/ethnic equity.** HITSS BRASIL is a multinational company belonging to the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5,000 employees are committed to making the new happen every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and clients. **Through our diversity and inclusion pillar, everyone has equal opportunities to build their career.** We make no distinctions based on gender, religion, race, sexual orientation, social status, or disability. If you thrive on challenges, trends, agile and innovative processes, this is your place. Join us!