Job Summary: Hybrid professional for operations, technical support, and customer service, organizing deliveries, supporting customers, and ensuring smooth communication. Key Highlights: 1. Versatile performance in operations, support, and customer service. 2. Point of contact between customers and internal teams. 3. Dynamic role with direct interaction with customers and systems. ### **About the Role** Hybrid role spanning **operations, technical support, and customer service**. The professional will be responsible for organizing deliveries, supporting customers in using the system, and ensuring smooth communication between internal and external areas. Ideal for candidates who have previously worked in **operations, technical support, customer service, administrative areas, or IT**, and are seeking a versatile role with direct interaction with customers and systems. ### **Responsibilities** * Monitor operational deadlines and deliveries (scheduling, product assortments, and pricing). * Organize and maintain control spreadsheets. * Negotiate deadlines and align requirements with customers. * Provide first-level technical support for the company’s system. * Test and validate scheduling, data entries, and system adjustments. * Act as the point of contact between customers and internal teams. ### **Requirements** * Intermediate knowledge of IT and system support. * Intermediate proficiency in Excel or Google Sheets. * Experience in customer service. * Strong communication and organizational skills. * Ability to handle multiple tasks simultaneously. ### **Preferred Qualifications** * Basic knowledge of operations or project management. * Basic video or image editing skills. If needed, the company provides a laptop; however, its use is restricted to company premises. Work format is hybrid, currently requiring 1 day per week at the office. Minimum Education: Bachelor’s Degree