At Paradigma Business Solutions, we have been specialists in developing relationship and electronic negotiation solutions for 27 years, operating Brazil’s largest base of electronic procurement portals—and we’re looking for new talent! Do you enjoy seeing your work applied directly to the business, contributing to positive outcomes for the team? Then join us as a PARADIGMO! Responsibilities and Duties You will be responsible for providing technical support for the company’s products, handling service requests and assisting users via phone and e\-mail. Your work will include clarifying questions regarding system functionality and associated business rules. Additionally, you will identify and diagnose issues, applying solutions in accordance with product specifications and business rules. Requirements and Qualifications * Technical / Undergraduate / Higher Education degree in Technology; * Prior experience in support roles; * Spanish: proficiency in oral and written communication. **Desirable:** * Experience with integration APIs following SOAP and REST standards; * Knowledge of SQL databases (DQL, DML, DDL, and DTL). Benefits * Meal/Voucher allowance; * Health insurance plan with no co-payment; * Dental insurance plan with no co-payment; * Scholarship Program; * Birthday day\-off; * Referral bonus for successful hires; * Happy Friday; * Connectivity allowance; * Fresh fruit available during the day; * Free parking; **We are inclusive and respect differences:** our opportunities are open to all talents.