Customer Service

Description

Job Summary: The professional will proactively contact customers for collections, negotiate outstanding debts, monitor payments, engage in customer retention and reactivation, and identify sales opportunities. Key Highlights: 1. Active involvement in collections, negotiation, and customer retention 2. Focus on achieving collection and sales targets 3. Opportunity to work in administrative and commercial areas **Responsibilities:** \-Proactively contact customers to collect outstanding amounts \-Negotiate debts and propose solutions for regularization \-Update and maintain customer registration data \-Send collection notices and payment instructions (PIX) \-Monitor payments and record them in the system \-Engage in customer retention and reactivation \-Identify opportunities and conduct sales during customer interactions \-Meet collection and sales targets \-Record information and interactions in the system \-Collaborate with the team to achieve results **Required Knowledge, Experience, and Prerequisites:** \-Completed high school education \-Experience in customer service, collections, or sales (preferred) \-Basic computer skills (WhatsApp, systems, typing) \-Strong negotiation and persuasive communication skills \-Organizational skills for updating records and managing information \-Efficiency and strong written and verbal communication skills \-Interest in working in administrative and commercial areas (collections and sales) **Benefits:** \-Salary: R$ 2\.100,00 \-Meal allowance: R$ 33,00 per day (CAJU credit function) \-Transportation allowance (CAJU credit function) \-Day off \-Performance bonuses for meeting targets (collections and sales) Payment: R$2\.100,00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site