Help Desk Attendant

Description

Job Summary: Responsible for customer service, collections, debt negotiation, payment updates, and financial support, aiming to reduce delinquency. Key Highlights: 1. Opportunity to work in customer service and credit recovery. 2. Focus on debt negotiation and reduction of delinquency. 3. Work with credit recovery targets. **Main Responsibilities:** * Customer service (issuing invoices and receiving payment confirmations); * Collecting from overdue customers; * Negotiating debts with delinquent customers; * Updating payment information in the system; * Issuing duplicate invoices; * Recording payments and verifying settlements; * Monitoring the portfolio of delinquent customers; * Conducting follow-up on negotiations until full settlement; * Proposing agreements and payment terms in accordance with company policy; * Managing customer deadlines and due dates; * Identifying and resolving financial discrepancies; * Providing customer support regarding financial inquiries; * Supporting delinquency reduction efforts; * Working with credit recovery targets. **Requirements:** * Completed high school education; * Experience in customer service and/or finance/collections; * Experience in debt negotiation; * Basic computer skills (Excel and systems); * Strong communication and negotiation skills; * Organizational skills and attention to detail; * Proactive profile focused on results. **Preferred Qualifications:** * Experience in telecommunications; * Experience in collections and credit recovery. Compensation: R$1\.518,00 \- R$2\.100,00 per month Benefits: * Medical assistance * Dental assistance * Internet allowance * Corporate partnerships and commercial discounts * Food allowance * Meal voucher * Transportation voucher Work Location: On-site