Customer Service Associate - Petz Itu

Description

At Petz, we believe diversity is the foundation for a more creative, human, and innovative environment. We value differences because we know they foster richer connections, bolder ideas, and more transformative outcomes. We are Brazil's largest pet ecosystem—and this is only possible thanks to the collaboration of diverse people and companies, all united by a shared purpose: animal welfare. If you’re looking for a light-hearted, collaborative workplace with a straightforward spirit and passion for results (and pets), you’ll feel right at home with us. Here, authenticity is welcome, and growth is possible. We want you to be yourself—so together, we can be Petz. **Responsibilities and Duties** * Responsible for delivering exceptional customer service and executing store operational routines, aiming to delight customers, create value in their interactions with pets, and establish the company as a benchmark within its industry segment. * Deliver enchanting customer service. * Ensure proper execution of store product processes (pricing, restocking, display, FEFO, cleaning, alignment, organization) using planograms and layouts. * Support store operational processes through assistance and contribution. * Handle products correctly, applying specific care instructions for each item to prevent losses and damage. **Requirements and Qualifications** * Completed High School education; * Availability to work on a 6x1 rotating schedule. **Additional Information** **Medical Assistance** Available after the probationary period, ensuring your health is cared for with safety and quality. **Dental Assistance** Available within 30 days of hiring, guaranteeing your well-being from day one. **Profit Sharing Program (PLR)** Bonus tied to individual and company performance. **Petz Discount Club** Exclusive discounts and cashbacks with over 700 partners across Brazil. Save where it truly matters! **Pharmacy Benefit (Vidalink)** Purchase medications with direct payroll discounts—no strain on your budget. **Birthday Day Off** You deserve to celebrate! Enjoy a paid day off during your birthday month (available after 6 months of employment). **Clubz Petz Diamante** 30% discount on bathing & grooming services 5% **CashPetz** on purchases at physical stores and online Free shipping and waived service fees for online orders (economy/standard delivery) 30% **CashPetz** on consultations, vaccinations, and exams at Seres network clinics Access to exclusive content **Internal Training for Groomers** Want to work in pet aesthetics? We’ll train you to professionally serve at our Aesthetics Centers. **GymPass or TotalPass** Access to gyms, studios, and wellness activities after 30 days of employment. **Indica Petz** Refer friends to join our team and earn exclusive rewards. Those who refer, shine! **PETernity Leave** Because pets are family too—a special time for you to care for your new household member. **Movimenta Petz** Our internal mobility program. Grow with us—we have numerous success stories! **SESC Partnership** Discounts, cultural and sports activities, and access to leisure programs nationwide. **Life Insurance** Providing security and peace of mind for you and your family. **UniPetz** Our online learning platform, empowering you to learn and grow at your own pace. **Meal Voucher or Food Voucher** Benefit granted according to the current policy of your region. **Transportation Voucher** Ensuring your commute is comfortable and responsible. **Petz’s purpose** is to create value and deliver the best possible experience in the relationship between pets and their guardians. To achieve this, our **vision is to be globally recognized, by 2025, as the leading pet ecosystem.** With an omnichannel strategy integrating not only physical and digital channels but also product and service segments, **we are a comprehensive solutions platform for pets.** Our goal is to offer customers a differentiated shopping and service experience at our physical stores, alongside speed and convenience through our digital channels. **Yes—we aim to be present in every moment of our customers’, guardians’, and pets’ lives.** We also operate Brazil’s largest **network of pet grooming centers**, and under the **Seres** brand, the country’s most extensive network of veterinary clinics; additionally, through Brazil’s largest dog and cat adoption program, **Adote Petz**, we foster the emotional bond between guardians and their new best friends. And we haven’t even mentioned **Petz-branded products**, already exceeding 300 items available across all our stores—and **market leaders in all 25 product categories offered**. With annual revenue growth exceeding 40%, this demonstrates our strength, innovation, and commitment to delivering high-quality products to our customers. Gradually, this ecosystem continues expanding and strengthening with the inclusion of major pet industry brands into the Petz Group—including **Zee.Dog, Cansei de Ser Gato, Cão Cidadão, and Petix.** Cool, right? Our omnichannel strategy has brought us this far—and thus, **we’ve become market leaders** and a company that **doubles in size every two years**. Yet we remain relentless, knowing there’s much more to accomplish. To that end, we’re investing further in strengthening our ecosystem of services and products—and hiring talent even better than ourselves—to keep reaching ever-higher goals and delivering outstanding results. And you—do you want to join this team of **people passionate about pets?** Work in a **straightforward, welcoming environment**, where we respect one another? Where your efforts are acknowledged and results rewarded? And, above all, **where we delight our customers and take genuine pleasure in serving?** If you answered “yes” to all these questions, then **join the \#EcossistemaPetz \#SomosPetz.**