JUNIOR POST-SALES ANALYST

Description

Job Summary: Provide post-sales support, focusing on complex issues to ensure proper issue routing and contribute to customer satisfaction and retention. Key Highlights: 1. Post-sales support focused on complex issues 2. Constant interface with Logistics, Quality, and Commercial departments 3. Focus on customer satisfaction and retention Are you ready to help shape the future? Join us in our mission to make customers’ lives easier at the Group that leads B2B distribution of electrical materials, solutions, and related services in Brazil and worldwide. Sonepar, operating in Brazil since 2001, is also a national market leader, serving through its companies: Dimensional, Eletronor, and Nortel. With over 2\.000 employees in Brazil, we invest in professional development opportunities and foster a dynamic work environment with a constant focus on innovation. By sharing our expertise, we build stronger synergy across teams and long-lasting relationships with customers and suppliers. Our teams are encouraged to take initiative and go beyond expectations. We dare to take risks \- and learn from our mistakes \-, recognize efforts, and celebrate achievements. We are enriched by diverse cultures, customs, skills, personalities, and take pride in the diversity of our team. We uphold consistent values, strategic pillars, and a clear commitment that drives our growth and a promising future. ### **Job Mission** Provide post-sales support, focusing on more complex or exceptional process issues, ensuring proper incident routing and contributing to customer satisfaction and retention. ### **General Responsibilities** * Support resolution of post-sales incidents requiring more detailed analysis, going beyond first-level support. * Address situations involving delivery deviations, deadlines, quality, or commercial conditions, seeking viable solutions jointly with responsible departments. * Maintain constant interface with Logistics, Quality, Commercial, and Customer Service departments, ensuring alignment and effectiveness in handling cases. * Ensure accurate registration and tracking of cases in the system, guaranteeing traceability. * Support monitoring of departmental performance indicators and suggest operational adjustments when necessary. * Contribute to standardizing customer service processes and preventing recurrence of incidents. ### **Technical and Behavioral Competencies** * Strong oral and written communication skills, emphasizing clarity and conciseness. * Analytical capability, oriented toward root-cause identification and supporting solution proposals. * Organizational skills and attention to detail in process and record tracking. * Proactivity and sense of urgency in managing critical requests. * Familiarity with ERP systems, customer service tools, and Microsoft Office suite. ### **Preferred Qualifications** * Completed bachelor’s degree in Business Administration, Logistics, Engineering, or related fields. Sonepar is an equal opportunity employer and invites women, visible minorities, and persons with disabilities to apply. We believe diversity drives our results and fosters a workplace environment conducive to innovation, interaction, and enhanced career opportunities. All qualified candidates will be considered for employment opportunities based on merit, without discrimination due to race, color, religion, sexual orientation, gender identity, national origin, or disability. **All our job openings are inclusive of persons with disabilities, and your application is especially welcome.**