Description
Job Summary:
A professional responsible for tracking and monitoring delivery status, managing logistics incidents, and maintaining communication among all involved parties.
Key Highlights:
1. Daily tracking and monitoring of cargo shipments
2. Management of logistics incidents and communication with carriers
3. Mediation of logistics issues and support to customer service (SAC)
MAIN RESPONSIBILITIES
* Monitor daily cargo shipment tracking;
* Monitor deliveries without updates or delayed deliveries;
* Contact carriers for operational coordination;
* Open and follow up on tickets, protocols, and service requests with carriers' customer service (SAC);
* Mediate incidents related to loss, damage, delay, and returns;
* Assist in reimbursement and indemnification processes;
* Request and monitor dedicated vehicles when necessary;
* Assist in delivery modifications between delivery and pickup, and vice\-versa;
* Update internal controls and logistics reports;
* Maintain communication among sales, finance, customer service (SAC), and carriers;
* Proactively flag potential logistics issues before they impact the customer;
* Support customer service (SAC).
OPERATIONAL ROUTINE
* Daily verification of shipment tracking;
* Control of logistics incidents;
* Communication with carriers via WhatsApp, e\-mail, carrier websites, and ticketing platforms;
* Continuous updating of information for all involved departments;
* Tracking orders until delivery completion.
Compensation: R$1\.908,00 \- R$2\.463,39 per month
Benefits:
* Medical assistance
* Fuel allowance
* Free parking
Work Location: On-site