CUSTOMER SERVICE ASSISTANT

Description

Job Summary: Customer service and support via multiple channels, focusing on ticket registration, classification, and follow-up, as well as addressing inquiries and complaints. Key Highlights: 1. Multichannel customer service: WhatsApp, email, and telephone 2. Full ticket management and after-sales support 3. Assistance with incident handling, exchanges, and order/delivery discrepancies **Job Description:** ---------------------- Serve customers via WhatsApp, email, and telephone, ensuring courtesy and responsiveness. Register, classify, and track tickets in the system, maintaining history and evidence. Address inquiries, complaints, and after-sales requests in accordance with internal procedures. Route requests to responsible departments and monitor resolution until closure. Support incident handling, returns/exchanges, and order/delivery discrepancies, where applicable. **Desired Qualifications:** -------------------------- Completed high school education (higher education in Administration, Communications, or related fields currently in progress is desirable). Prior experience in customer service, customer support centers (SAC), or related areas. Strong verbal and written communication skills. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Health Insurance Profit-Sharing Program (PPR) Meal Allowance Transportation Benefit Life Insurance Attendance Bonus Scholarship Program Pharmacy Benefit And Others **Work Location:** ---------------------- BRANCH 11 **Working Hours:** ------------------------ Monday–Thursday: 8 AM–6 PM / Friday: 8 AM–5 PM