**Hello, we are Cruzeiro do Sul Educacional!** We believe in the power of transforming lives through quality education and excellence! Here, we seek to connect diverse individuals so they can build a better world through education—through hard work, respect, and dedication—providing the best experience and supporting the learning journey of over 500,000 students. Cruzeiro do Sul Educacional S/A is one of the largest and most representative educational groups in the country, with academically relevant educational institutions and well-recognized brands across their respective regions—from basic education schools to higher education institutions. Faculty members and professionals from various areas work in harmony to ensure this daily construction. We are constantly seeking new talent to collaborate toward this goal—whether professionals seeking their first opportunity in the job market or highly experienced professionals. Do you identify with and believe in this purpose—and would you like to work with one of our brands? Join our team! We welcome you with open arms. To apply for one of our openings, please ensure all your information is up-to-date and complete. Feel free to register for all available positions that interest you; however, we recommend completing one application process before starting another. **Responsibilities and Duties** **JOB MISSION:** Provide technical support to users across the computer network, performing various routine tasks of low-to-medium complexity involving hardware assets (desktops, laptops, servers, peripherals, and network administration), telecommunications, website administration, and information security—based on established plans, general or specific guidelines, goals, and predefined work routines. This includes conducting tests, verifying system requirements and functionality, updating software and versions, performing backups, providing clarifications and support, and requesting specialized training when necessary—all aimed at ensuring equipment and system availability and functionality, as well as collecting, tabulating, and performing preliminary and partial technical analyses of data related to the area of operation. **MAIN DUTIES / RESPONSIBILITIES:** Technical Support Ticket Handling: Receive, log, and resolve user support tickets via the 4biz system. Hardware and Software Support: Install, configure, and perform maintenance on computers, printers, and peripherals. Diagnose and resolve issues in operating systems (Windows) and corporate applications. Access Administration: Create, modify, and remove users in systems such as Active Directory, email, and internal systems. Manage access permissions to folders, systems, and network resources. Infrastructure Monitoring and Maintenance: Support preventive and corrective maintenance of equipment and systems. Technical Documentation: Create and maintain an updated knowledge base containing procedures and solutions. Corporate Systems Support: Assist users in utilizing internal systems (ERP, CRM, etc.). Coordinate with vendors to resolve third-party system issues. Project Participation: Support the infrastructure and development teams in IT projects. Contribute to testing, implementation, and system migrations. **Requirements and Qualifications** **Education:** Completed or currently pursuing a bachelor’s degree in related fields (Information Technology, Computer Science, Information Systems, etc.); **Computer Skills:** Proficiency in Active Directory, Office 365, and collaboration tools; foundational knowledge of networking (TCP/IP, DNS, DHCP, VPN); **Additional Information** **Work Schedule:** Monday to Friday – 8:00 AM to 6:00 PM **Benefits:** Health Insurance, Dental Insurance, Life Insurance, Meal Voucher, Transportation Voucher, Pharmacy Benefit Program, Total Pass, Tuition Assistance—2 scholarships (Undergraduate/Postgraduate) valid after 3 months for the employee and dependents (spouse or children). Are you ready to contribute to our mission of quality and excellence in education? Join our team! Founded in 1971, we hold a MEC rating of 5, based on in-person reaccreditation and EAD accreditation assessments—the only private institution in the state to achieve this distinction, solidifying our position among the top institutions nationwide. We are recognized for our contribution to the development of education in Brazil and in Paraíba, grounded in a strong triad of teaching, research, and community outreach. We connect students, faculty, staff, methodologies, communities, and the labor market to deliver the best possible experience in higher education—guiding and advising university students throughout their academic journey and thereby transforming lives and realities through education. We are part of Cruzeiro do Sul Educacional S/A, one of the largest and most representative educational groups in the country—bringing together academically relevant higher education institutions and well-established brands in their respective markets. Also explore the Cruzeiro do Sul Educacional career portal and those of other group brands: https://cruzeirodosuleducacional.gupy.io