Job Summary: User support professional responsible for diagnosing and resolving hardware, software, and network issues; performing equipment maintenance; and configuring systems. Key Highlights: 1. User support, troubleshooting, and guidance on equipment and software 2. Preventive and corrective maintenance of computers and IT equipment 3. Configuration of operating systems, software, and networks Only candidates residing in **LIMEIRA / SP** will be considered. On-site work. Valid Brazilian driver's license (Category B). **Desired Skills and Knowledge:** * Communication skills and courtesy for in-person or remote customer service * Computer maintenance * Networking knowledge (modems, routers, switches, cabling) * Windows Server (installation, user creation, Active Directory, permissions, file sharing, backup) * pfSense firewall **Main Responsibilities:** * User support: Answer questions, resolve issues, and provide guidance on equipment and software usage. * Troubleshooting: Diagnose and resolve hardware, software, and network issues. * Equipment maintenance: Perform preventive and corrective maintenance on computers, laptops, and other IT equipment. * System configuration: Configure operating systems, software, and networks according to company requirements. * Documentation and training: Create technical documentation and provide users with training on IT systems usage. * Incident tracking: Log and monitor IT incidents, ensuring prompt and efficient resolution. * Customer service: Maintain contact with users, respond to inquiries, and ensure satisfaction with service delivery. Employment type: Full-time CLT (Consolidation of Labor Laws) permanent position Compensation: R$3.000,00 - R$3.500,00 per month