Support Analyst

Description

Job Summary: The Sonner Support Analyst will provide assistance and technical support to system users, report requests, and propose improvements to optimize processes. Key Highlights: 1. In-person and remote support for users of integrated systems 2. Active participation in the implementation of Sonner Integrated System modules 3. Proposing improvements to the client's workflow *We are a company with 30 years of market experience. We specialize in technological solutions for Public Administration Management and are seeking a professional to contribute to the continuity of our Modernization Project for clients in the municipality of Guaxupé\- MG.* The Sonner **Support Analyst** is responsible for: * Providing support (in-person and via Technical Support tools) to users of various modules of the Sonner Integrated System regarding software usage questions, potential product errors, data/information inconsistencies, and new requests (initial requirements gathering); * Reporting requests to advanced support (specialists) / development department (according to workflows established by management) for solution implementation \- using project monitoring and control tools; * Providing *feedback* to customers (external and internal), respecting deadlines previously established by management; * Producing technical and support reports for documentation of pre\-projects and ongoing projects; * Reporting previously unidentified risks to management regarding project progress; * Proposing workflow improvements for clients to optimize processes; * Actively participating in the implementation of Sonner Integrated System modules (client workflow adaptation/redesign, preparation and delivery of software user training); * Visiting client departments/units to monitor and address specific requests. Desirable: * Experience/practical knowledge in Municipal Public Administration areas; * Basic/intermediate knowledge of Information Technology (IT and IS); * Strong interpersonal communication skills; * Customer service experience; * Driver's License \- Category B **Benefits:** * Meal Voucher; * Wellhub (Gympass); * Health insurance with co\-payment. **Work Regime:** * On-site. Work Location: On-site