Multitasking Attendant

Description

Job Summary: We are seeking a talented Multitasking Attendant for our Success Team, with exceptional skills in processes, communication, and ease in interacting with people, to accelerate your career in a supportive and creative environment. Key Highlights: 1. Join a team that supports, respects, and contributes creatively. 2. Advance your career in an environment full of opportunities and challenges. 3. Drive the transformation of access to public services with innovative solutions. Citizen Experience is looking for a talented **Multitasking Attendant**, **outside the box**, to join our **Success Team**. If you possess exceptional skills in **processes**, are communicative, and have ease in dealing with **people**, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute**, **motivate**, and collaborate **creatively** — this is how the best ideas emerge. If you're looking to **advance your career** in an environment rich in **opportunities**, where acceleration means not only progressing in roles and responsibilities but also constantly tackling challenges, don’t miss this chance! **Responsibilities and Duties** **Your main responsibilities** You will be a key point in the citizen’s experience, performing activities such as: * **Public service delivery:** greeting, guiding, and clarifying questions about available services, with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate before forwarding; * **Processing requests:** assisting with form completion, data collection, and forwarding services such as ID cards (RG), driver’s licenses (CNH), and appointments; * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing the service flow to ensure agility and reduce waiting time; * **Problem resolution:** promptly and courteously resolving inquiries, referring more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office suite; * Good typing skills; * Experience in customer service will be considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.790,22 **Work schedule:** * Monday to Friday * 07:30 to 17:18 **Work location:** UAI Pouso Alegre: AV. DOUTOR JOÃO BERALDO, 242 – CENTRO 37\.550\-074 – POUSO ALEGRE – MG **We offer a comprehensive benefits package including:** **Transportation Benefit** (6% deduction); **Birthday Day Off** – an entire day just for you to celebrate however you like! **Health Insurance Plan** – co-payment based; the company covers the holder’s monthly fee. **Dental Insurance Plan** – co-payment based; the company covers the holder’s monthly fee. **Meal/food allowance** – R$ 27.00 per workday for your meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy discounts** – savings on medications and wellness products. **SESC partnership**. **Variable compensation plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, simplifying citizens’ lives through innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you’re seeking a dynamic workplace with continuous learning opportunities and challenging projects, join our team! \#ForPeople