**Description and Responsibilities:** **Schedule:** 07:54 \- 17:00 **Level:** Professional **Employment Type:** Tenured \- CLT labor code Responsible for directly serving customers or handling phone inquiries, assisting them with agency processes (clarifying questions about their products and services, accounts, cash services, registration updates, ATM usage, among others), as well as offering and clarifying doubts about the products and services provided by the Institution. Additionally, providing support to management in prospecting new clients and negotiating products and services, aiming to contribute to performance results and achievement of established targets. **Requirements:** **Bachelor's degree in:** Administration, Economics, Accounting and/or related fields **Familiarity with:** Contacting service providers **Knowledge of:** Computer skills (Office Suite: Word, PowerPoint, Excel, Outlook) / Financial institutions, financial cooperatives / Financial products and services / Sales techniques. **Certification:** Anbima CPA 10 or CPA 20 **Benefits:** Medical insurance, Dental insurance, Childcare allowance, Education assistance, Internal benefits, Informed during interview, Profit sharing, Private pension plan, Life insurance, Meal voucher