Receive, identify, and efficiently classify the needs arising from requests (providers, insured parties, regulatory bodies, etc.) for the Hospitaú product, ensuring proper routing. Ensure correct opening, analysis, and/or forwarding of claims by applying technical, contractual, and administrative criteria for the necessary handling. Lead continuous improvement projects, critically and consistently evaluating area processes. Creation of invoices upon request from the team and the Provider Census Conducting the Provider Census Monitoring improper invoices Communication with clients and providers Analysis of reimbursement requests Analyze and validate Hospitaú product reimbursement requests based on contractual guidelines Verify submitted documentation (invoices, medical prescriptions, reports, etc.) Perform entries and updates in the proprietary reimbursement management system. Interact with partner workflows to clarify and supplement information. Suggest improvements to reimbursement processes aiming for greater efficiency and regulatory compliance. Competencies: Ownership mindset, Collaboration, Written communication, Verbal communication, Results orientation, Performance focus, Customer focus, Constructive indignation, Passion for challenges, Interpersonal relationships, Critical thinking, Teamwork, Broad knowledge in the healthcare field Certification: Technical Competencies: We are undergoing constant transformation and hope you will help us on this journey! Do you identify with this? Want to join our team? Apply to this opportunity. #vemproItaú Itaú will use the data provided for selection process purposes, including placement in job databases hosted on third-party platforms. If you wish to object to this use or exercise any of your rights, please contact us through the channels available in Itaú Unibanco’s Candidate Privacy Policy (https://www.itau.com.br/privacidade/candidatos/). Consent is not required—it is merely for your awareness.