Customer Service Assistant (SAC)

Description

Job Summary: A professional responsible for customer service, registering incidents and proposing solutions through various communication channels. Key Highlights: 1. Multichannel customer support (WhatsApp, email, chat) 2. Incident registration and tracking 3. Focus on communication and resolution of inquiries End-customer service, including incident registration and solution handling. **Responsibilities and Duties** * Responsive customer support via WhatsApp, email, chat, and ticketing systems. * Provide information, resolve customer inquiries, and record all customer interactions in our system. * Opening and follow-up of incidents. * Ensure NS and delivery of customer service KPIs (Average Response Time, Average Resolution Time, First Contact Resolution Rate, Quality). **Requirements and Qualifications** * Completed high school education * Strong communication skills and excellent typing proficiency **Additional Information** Working hours: Monday to Friday, from 08:00 to 17:48 Fixed salary + Meal allowance Employment type: Temporary Contract duration: 3 months Compensation: R$2.001,43 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site