Multichannel customer service and support (WhatsApp, phone, email, and app); Order monitoring and dispatching delivery personnel; Revenue recovery and reactivation of establishments; Catalog and price updates with hygiene; Onboarding of new delivery partners and stores; Registration and tracking of performance indicators (KPIs); Suggestions for improvements in operational processes (SOPs). **Requirements:** * High school diploma required; * Experience in customer service; **Additional Information:** Working Hours: 8 AM to 6 PM, Monday to Friday / Saturday 8 AM to 12 PM; Fixed Salary: BRL 1,518.00 + bonuses (initially averaging BRL 500.00) Pharmacy Benefit; Job Type: Permanent CLT position Payment: BRL 1,518.00 - BRL 2,500.00 per month Benefits: * Partnerships and commercial discounts Experience: * Administrative? (Required)