IT Infrastructure Assistant

Description

Job Summary: Responsible for software licensing activities, IT asset management, videoconferencing support, and Level 1 technical support, ensuring efficient operation of technological resources. Key Highlights: 1. IT Asset and Software Management 2. Videoconferencing Support and Level 1 Technical Support 3. Infrastructure Support and End-User Assistance We are seeking a professional responsible for **software licensing**, **IT asset management**, **videoconferencing support**, and **Level 1 technical support**, ensuring efficient operation of technological resources and user support. **Responsibilities and Duties** **Asset Management** * Perform corrective and preventive maintenance on notebooks and desktops. * Configure assets for new associates and reformat returned equipment. * Manage disposal of discontinued assets (via service request in SGD). * Manage responsibility agreements (implementation and auditing). * Create software installation documentation and update the knowledge base (Wiki). * Monitor printers and peripherals, performing maintenance as needed. * Handle equipment shipping and pickup for onboarding, offboarding, and maintenance. * Identify process improvements in asset management. **Videoconferencing Support** * Prepare and test equipment before critical meetings (microphones, cameras, projectors, codecs). * Assist users at the start of videoconferences, ensuring connection and screen sharing. * Address incidents during meetings (audio/video failures, connectivity issues). * Conduct preventive maintenance and periodic checklists for devices. * Log incidents and maintain an updated inventory of room equipment. * Guide users and prepare quick-reference guides for system usage. **Infrastructure Support** * Provide ad-hoc support to the network team (Wi-Fi and local infrastructure checklists). * Support data center server-related activities as required. * Address printing environment and print server-related requests. **Requirements and Qualifications** * Completed high school education (technical or higher education in IT preferred). * Knowledge of operating systems (Windows), software installation, and hardware maintenance. * Familiarity with videoconferencing platforms (Teams, Zoom, Webex, Google Meet). * Basic understanding of networking and infrastructure. * Strong communication skills and user support capability. **Preferred Qualifications:** * Prior experience in asset management and software licensing. * Knowledge of corporate videoconferencing environments (Poly, Yealink). * Technical English proficiency for reading manuals and documentation. **Additional Information** **Benefits:** * Meal Allowance * Medical Assistance * Dental Assistance * Life Insurance * Wellhub * Tranquil Mind Program * Profit Sharing (PLR) ### **Being Always Together is What Drives Us!!!** We are Algar, a People-serving-People company part of the Algar Group, committed to best ESG practices. Our greatest expertise lies in connecting people and innovating to positively transform the future. With over 70 years of history, we have built a comprehensive portfolio of technology and telecommunications solutions serving corporate (B2B) and retail (B2C) customers across Brazil. Here, you will find access to voice, data, IT, IoT, and Artificial Intelligence services; ultra-fast internet (Fiber and 5G); high-quality mobile and fixed-line telephony; and a company recognized as a sustainability leader—environmentally, socially, and in corporate governance—and ranked among the best places to work by GPTW. Because we care deeply about our human capital, pillars such as health, safety, and well-being form the foundation for developing our 4,000+ associates—the term we use for our employees. With our eyes on the future, we are here to deliver the best IT and Telecom products and services for your personal and business life—and also ready to be your top choice for professional growth and career development. That’s what it truly means to be **\#AlwaysTogether.**