**Field Service Support Analyst** Are you passionate about technology, enjoy solving problems, and want to be part of a team that ensures end-to-end operation of workstations? Then this opportunity is for you! We are looking for a **Field Service Support Analyst** with an **autonomous, communicative, and technical profile**, to perform on-site and remote support, ensuring our users have a smooth and secure experience with IT resources. **Your main responsibilities:** **2.1 On-site and Remote Technical Support** Perform on-site and remote technical support for end users according to defined SLA levels; Diagnose and resolve issues with workstations, notebooks, and company equipment, including hardware and software; Provide remote support using approved tools (e.g., AnyDesk, TeamViewer, RDP, etc.); Assist users in using corporate systems, productivity tools (Microsoft 365), and cloud services. **2.2 Maintenance and Support for Company Equipment** Install, configure, and perform preventive and corrective maintenance on company-owned equipment, including printers, monitors, peripherals, terminals, and local network devices (physical access devices); Carry out IMAC procedures (Installation, Move, Add, and Change of equipment), with logging and documentation of changes. **2.3 Support for Technical Projects and Operations** Support the execution of IT infrastructure projects such as upgrades, migrations, standardizations, mass equipment replacements (rollouts), etc.; Participate in special operations (on-call shifts, equipment replacement campaigns, physical IT inventory, etc.) when required. **2.4 Ticket Management and Reporting** Open, log, and close technical tickets in the tool designated by the client (e.g., GLPI, ServiceNow, OTRS); Monitor SLAs, prioritize tasks, and provide user feedback; Prepare monthly reports with service metrics, recurring issues, and improvement suggestions. **For this, we value that you have:** Proven experience in on-site and remote technical support; Solid knowledge of Windows operating systems (10/11), Microsoft 365 suite, network connectivity, and device configurations; Ability to diagnose and maintain hardware (desktops, notebooks, printers); **Desirable**: Knowledge of Active Directory, TCP/IP networks, VPN, and ticketing systems.