Senior Business Analyst

Description

Job Summary: Professional to manage store front operations, sales reservations, orders in the pipeline, documentation, and billing, with a focus on customers and support for the sales team. Key Highlights: 1. Strategic sales and customer service management. 2. System support and process optimization. 3. Financial and inventory control. Description: EDUCATION: Completed Bachelor's degree in Administration, Agronomy, Retail Management, Business Management, or related fields. EXPERIENCE: Minimum 2 years of experience in administrative or sales roles. KNOWLEDGE: * Monitoring of the sales process; * Structure and operation of a customer portfolio; * Intermediate/advanced Excel data tabulation and analysis; * Basic budgeting concepts; * Business Intelligence (BI) tools and Key Performance Indicators (KPIs) for management and monitoring. * Familiarity with ERP and CRM systems. Must reside in Itumbiara \-GO. Availability to work on Saturdays \- 08:00 to 12:00 hours. 1\. Store Front Management: Ensure daily facility conditions and proper operation of amenities, escalating issues to responsible parties when pending. Greet and direct customers, ensuring prompt service. 2\. Sales Reservations: Monitor store reservations, follow up on pending items such as deposit payments and order signing, ensuring progress in the process and preventing cancellations. 3\. Orders in Pipeline: Monitor orders daily, follow up on billing and issue resolution with relevant stakeholders to maintain healthy sales flow. 4\. Documentation and Billing: Manage and organize required documentation and approvals for initiating billing requests. 5\. Delivery Planning: Collaborate with logistics to plan deliveries, inform the sales team of progress, and align expectations in case of disruptions. 6\. Costs and Margins: Track costs incorporated into machines, ensure accurate postings and appropriate margins, and promptly report deviations to the Sales Manager. 7\. Entry of Semi-New Equipment: Ensure all required documentation is complete and available for billing, escalating to responsible parties when necessary. 8\. Support for Sales Consultants (CENs): Act as Key User, providing system support to sales consultants and serving as liaison with IT for issue resolution. 9\. Customer Data Updates: Maintain updated customer records and support initiatives from the Customer Experience and Market Intelligence teams, including prospecting and campaigns. 10\. Green Credit Portfolio: Monitor structured credit opportunities, coordinating with consortium specialists and the sales team. 11\. Expense Management: Control store expenses and report to the Sales Manager, ensuring alignment with the planned budget. 12\. Inventory Counting: Conduct monthly inventory counts and report discrepancies to logistics, ensuring reliability of physical and system stock balances. 13\. Post-Financing Documentation: Serve as the focal point between customers and finance for sending and receiving financing documents. 14\. Customer Focus: Prioritize high-impact activities to ensure process efficiency and deliver a positive customer experience. 2512050202181476214