RECEPTIONIST 12X36

Description

Job Summary: The Check-Up Medicine and Diagnostics Laboratory seeks Receptionists to handle patient service, exam scheduling, and administrative routines in the laboratory. Key Highlights: 1. In-person service and updating registrations in the system 2. Scheduling exams and providing preparation instructions 3. Supporting administrative and financial routines of the department Check\-Up Medicine and Diagnostics, the third-largest laboratory in the state of Minas Gerais by number of processed tests—specializing in Clinical Analyses and Imaging Diagnostics—is seeking Receptionists. **Main Responsibilities:** * Greet and serve patients in person, either at the advanced counter (ticket kiosk) or service counter; * Register and update patient data in the system, verify medical orders, and request authorization from health insurance providers; * Schedule exams (Clinical Analyses, Imaging, or Home Collection), and provide exam preparation instructions (e.g., fasting, collection procedures, timing) when applicable; * Prepare exam quotations for private clients and record them in the system; * Deliver exam results according to laboratory protocols; * Support the team with general administrative routines; * Receive payments, manage cash flow, issue invoices, and report daily receipts to the finance department; * Assist in verifying cleanliness of the department and notify leadership when maintenance is required; * Maintain an organized and clean service counter and department storage cabinets; * Provide support to new staff through knowledge transfer, acting as a multiplier and assisting with service delivery; * Organize, verify, and monitor daily health insurance authorization forms, supporting leadership in related follow-ups; * Ensure timely release and issuance of health insurance forms, verifying medical orders and eligibility; * Perform daily double-checks on service forms; * Monitor pending service issues as they arise; * Fulfill other related tasks requested by leadership, as needed. **Requirements:** * Availability to work flexible hours; * Flexibility regarding logistics; * Strong verbal and written communication skills; * Ability to handle stressful situations; * Basic computer literacy; * Completed high school education (mandatory); * Experience in customer service (preferred); * Prior experience as a receptionist in the healthcare sector (minimum 1 year preferred); \- Familiarity with health insurance plans and sales-oriented mindset (preferred — will be considered a differentiator); **Base Salary** \+ Benefits **Benefits:** * Onboarding expense coverage * Individual Performance or Attendance Bonus * Meal allowance * Unimed health insurance plan (with co-payment); * Dental insurance (50% subsidized); * Life insurance; * Gympass/Wellhub; * Tenure-based benefits; * Emotional support (Psychological Assistance Program); * Birthday gift card; * Discounts on exams offered by the company; **Employment Type:** Direct hire (CLT). **Work Location:** On-site.