Junior Receptionist - (Copy) - (Copy)

Description

Job Summary: The Junior Receptionist is responsible for receiving and directing visitors, answering telephone calls, and providing information and guidance to customers. This is a junior-level position requiring strong communication and organizational skills. Key Highlights: 1. Receive and direct patients and visitors 2. Provide information and guidance to patients 3. Maintain an organized and welcoming reception environment The Junior Receptionist is responsible for receiving and directing visitors, answering telephone calls, and providing information and guidance to customers. It is a junior-level position requiring strong communication and organizational skills. They receive and provide support services to customers, patients, and visitors; handle telephone inquiries and provide information in clinics and other establishments; schedule examinations and receive patients, assess their needs, and direct them accordingly; observe internal security protocols by verifying documents and patient eligibility; organize information and plan daily work activities. * Receive and direct patients to the corresponding departments * Answer telephone calls, filtering and transferring them as needed * Schedule examinations * Provide patients with information and guidance regarding examinations, services, and procedures * Assist in organizing and managing the company's appointment schedule * Keep the reception area clean, organized, and welcoming * Record and forward messages * Control access of individuals to company premises * Perform basic administrative tasks, such as completing spreadsheets and generating reports * Collaborate with the team on patient-related service activities * Safeguard the company's image by maintaining professional and ethical conduct * Resolve departmental pending issues * Confirm appointments * Register patients * Verify medical requests and scheduling * Assist patients in completing forms * Assist patients with financial and insurance-related information * Provide accurate information to patients * Provide general information via internal and external telephone lines. Receive payments * Issue invoices * Request patient satisfaction evaluations * Manage 'no-show' cases * Stay informed about internal memos * Communicate clearly, promptly, and concisely.