ADMINISTRATIVE ASSISTANT - COLLECTIONS

Description

Job Summary: Contact clients to collect contractual penalties, applying strategies to ensure payment and recording the progress of negotiations. Key Highlights: 1. Experience in B2B collections and customer relationship management. 2. Development of negotiation skills, proactivity, and persuasion. 3. Currently pursuing a bachelor's degree in Business Administration or related fields. **ADMINISTRATIVE ASSISTANT \- COLLECTIONS** **Summary:** Contact clients with a focus on collecting penalties related to contractual validity. **Responsibilities:** * Conduct virtual contact with clients, as per the provided mailing list, using voice and digital channels. * Apply scripts and outreach strategies, focusing on ensuring timely and condition-compliant payment of receivables. * Record negotiation progress in the system according to department-defined guidelines and criteria. * Identify and document potential financial anomalies of clients, such as signs of economic deterioration or risk of default/significant delays, contributing to preventive risk management. **Education:** * Currently pursuing a bachelor's degree in Business Administration or related fields. **Experience:** * Experience in B2B collections. **Technical Competencies:** * Customer service, with active engagement with clients. * Collections/sales and B2B relationship management. * Basic financial mathematics. **Behavioral Competencies:** * Negotiation, Proactivity, Commitment, Persuasion, Dedication, Punctuality, and Time Management. **Other Requirements:** * Understanding of the collections escalation process and client-facing execution. **Benefits:** * Meal Allowance, Medical Insurance, Dental Insurance, Gympass