ADMINISTRATIVE ASSISTANT - COLLECTIONS

Description

Job Summary: Perform collection of contractual penalties, actively engaging in negotiations and recording information in the system. Key Highlights: 1. Experience in B2B collections and active client relationship management. 2. Focus on negotiation, persuasion, and time management. 3. Opportunity for students pursuing a degree in Administration or related fields. **ADMINISTRATIVE ASSISTANT \- COLLECTIONS** **Summary:** Contact clients with a focus on collecting penalties related to contractual validity. **Responsibilities:** * Conduct virtual client contacts as per the provided mailing list, using voice and digital channels. * Apply call scripts and outreach strategies, focusing on ensuring timely receipt of payments under previously established terms and conditions. * Record negotiation progress in the system according to guidelines and criteria defined by the department. * Identify and record potential client financial anomalies, such as signs of economic deterioration or risk of default/significant delays, contributing to preventive risk management. **Education:** * Currently pursuing a bachelor's degree in Administration or related fields. **Experience:** * Experience in B2B collections. **Technical Competencies:** * Customer service with active engagement with clients. * Collections/sales and B2B relationship management. * Basic financial mathematics. **Behavioral Competencies:** * Negotiation, Proactivity, Commitment, Persuasion, Dedication, Punctuality, and Time Management. **Other Requirements:** * Understanding of the collections escalation process and client-facing execution. **Benefits:** * Meal Allowance, Health Insurance, Dental Insurance, Gympass