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RECEPTION AND COLLECTION ATTENDANT

**1. Job Purpose** Perform biological sample collection with accuracy, safety, and empathy, ensuring correct patient identification, proper sample preservation, and compliance with technical standards and the laboratory’s Quality Management System. **2. Job Requirements** **Education:** * Completed high school. * Technical course in Nursing or Laboratory Collection, or training certificate (where applicable). * Reside in Capim Grosso-BA or be available to work in the municipality. **Experience:** * Minimum of 6 months’ experience in laboratory collection is desirable. **Desired Knowledge:** * Venous and capillary puncture techniques. * Basic anatomy and physiology. * Biosafety standards and waste disposal procedures. * Pre-analytical requirements and sample preservation. **3. Duties and Responsibilities** * Prepare materials, equipment, and the collection environment for blood and other biological sample collection, in accordance with the Collection Manual. * Escort patients to collection rooms, providing empathetic and humanized support. * Actively identify patients and verify requested tests prior to collection. * Perform venous, capillary, or other biological sample collection (urine, feces, secretions, etc.) using appropriate technique to minimize discomfort and ensure sample integrity. * Instruct patients on pre- and post-collection care, as well as special test requirements. * Correctly label tubes and containers, maintaining sample traceability per the QMS. * Package and transport samples following temperature, time, and biological safety criteria. * Maintain organization, cleanliness, and restocking of supplies in the collection room. * Dispose of waste according to classification and current regulations (biosafety and applicable RDCs). * Report clinical incidents, non-conformities, or adverse events during collection to the immediate supervisor. * Support audit processes, training, continuous improvement, and quality indicator analysis. * Actively participate in training sessions, capacity-building activities, and meetings. **4. Authority** * Refuse collection in situations involving risk, absence of consent, or apparent clinical contraindication. * Request clarification when prescriptions are illegible, incomplete, or incompatible with the test. * Isolate and report samples collected incorrectly or inadequately. * Interrupt the procedure in case of patient complications. **5. Interrelationships** **Internal:** * Collection Department Coordinator – for technical guidance, support, and direct supervision. * Reception – for verification of registration data and test authorization. * Technical Laboratory – for communication regarding sample characteristics. * Warehouse – for requisition of materials and supplies. * Quality – for audits and indicator analysis. * Human Resources – for training and interpersonal conflict resolution. * Personnel Department – for timekeeping records and documentation. **External:** * Patients – empathetic reception, guidance, and technically proficient collection. * Accompanying persons – clarification and emotional support in sensitive situations. * Third-party service providers (transportation, waste management) – when required for sample dispatch or waste disposal.

Praça José Prado Alves, 7, Capim Grosso - BA, 44695-000, Brazil