**About the Program \- WEX Gen \- Brazil Tech Internship Program** WEX is launching its **first\-ever Internship program in Brazil**! We are looking for bright, motivated students who are eager to learn and contribute to real\-world projects. This is a unique opportunity to join a global technology company, work with experienced engineers, and play a part in building innovative solutions that impact our customers worldwide. You will be part of a collaborative, supportive team where your ideas are valued. Our goal is to provide you with a hands\-on, meaningful experience that will help you grow your skills and launch your career in software engineering. **This is a on\-site position** **How you’ll make an impact** * Help with the setup and onboarding of new employees, ensuring they have the necessary technology equipment and access. * Provide support for employees leaving WEX, including the recovery and processing of company\-owned technology equipment. * Maintain an up\-to\-date inventory of technology assets, including tracking device allocations and decommissioned equipment. * Provide first\-line technical support to employees, resolving issues related to desktops, laptops, mobile devices, software applications, and network connectivity. * Assist in troubleshooting hardware and software malfunctions, escalating complex issues to senior technology staff when necessary. * Document support interactions accurately, including issue descriptions, troubleshooting steps, and resolutions for future reference. * Support technology team initiatives by researching and recommending tools to improve service efficiency. * Stay informed about emerging technology trends and assist in exploring innovative solutions to enhance support services. * Provide excellent customer service by building strong relationships with employees and ensuring their technology needs are met. * Participate in technology training programs to enhance technical knowledge. * Assist in maintaining a stable and secure technology environment. * Provide daily, in\-person technical support at the local WEX office building. * Perform other duties as assigned. **What We Are Looking For:** * Currently enrolled in a Bachelor's program in Computer Science, Software Engineering, or a related technical field. * Availability to work 6 hours per day on site * Candidates should be based in São Paulo (SP) * Interest in networking fundamentals (TCP/IP, DNS, DHCP) and Active Directory. * Basic knowledge of technology service management (ITSM) tools is a plus. * Familiarity with computer hardware, operating systems (Windows, macOS), and cloud\-based applications. * Advanced English communication skills **What We Offer** * A hands\-on, immersive internship experience with real\-world projects. * Mentorship from senior engineers who are invested in your success. * A supportive and inclusive work environment. * Competitive compensation and benefits. * Type of work: 100% Remote * Opportunities to network with WEX employees and leaders across the globe