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Our CRM team is growing; see below for more information about the position.\n\n **Responsibilities and duties** \n\n* Provide courteous and excellent service via phone, offering remote user support, analyzing and resolving possible connection issues, as well as guiding customers on proper usage and answering other inquiries;\n* Accurately and completely register service tickets;\n* Analyze and forward tickets to the operational department in specific cases requiring on-site corrections;\n* Forward customer questions and requests to the responsible departments.\n\n \n\n**Requirements and qualifications** \n\n* High school diploma;\n* Availability of schedule (to work possible night shifts);\n* Knowledge of operating systems.\n\n \n\n**Additional information** \n\n#### **We offer:**\n\n* Commission\n* Profit Sharing Program - PPR\n* Medical and Dental Coverage\n* Meal and Food Allowance\n* Life Insurance\n* PAS (VERO Social Assistance Program)\n* One day off during your birthday month\n* Corporate University\n* Totalpass (Discounts at Gyms/Sports)\n* Childcare Assistance\n* Disabled Child Benefit\n* Internet\n\n \n\nThis position is open for applications from PWDs (People with Disabilities). 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