Junior Support Analyst - Scheduling

Description

MAXTRACK TECNOLOGIA E SERVICOS LTDA.**Application via WhatsApp** Nova Lima \- MG 1 position Not informed Full-time CLT Remote Junior Affirmative Action Position for LGBTQIAP+ People Affirmative Action Position for Black People Affirmative Action Position for Women Affirmative Action Position for Indigenous People Affirmative Action Position for People Over 40 Years Old Technology**About Maxtrack** With 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We maintain our innovative DNA since our founding in 1999, daily challenging ourselves to redefine our own limits and offering the market an increasingly comprehensive, fast, and accurate solution. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. **About the opportunity** We have an opening for a **Junior Support Analyst I** to join our teams! Have you ever considered working on Latin America's most complete and innovative end-to-end Internet of Things (IoT) platform? **Location:** Remote **Schedule:** 8:00 AM to 3:40 PM — Home Office — 6x1 Shift **Job Responsibilities** * Organize and manage technical team schedules, ensuring proper scheduling of tracker installation, uninstallation, and maintenance processes; * Track and monitor field teams, ensuring service delivery complies with the defined schedule; * Identify the appropriate team for each service, considering location, availability, and technical specialization; * Assess demand against available resources, prioritizing services with lower operational cost; * Plan and coordinate repair and preventive maintenance services, mapping locations requiring technical support; * Align technician schedules with client availability, ensuring process efficiency and clear communication; * Control and record all services in the system, maintaining accurate and up-to-date tracking of demands. **Requirements** * Intermediate knowledge of Excel; * Experience or aptitude for customer service; * Strong communication and organizational skills; * Ability to handle multiple simultaneous demands. **Requirements** -------------- ### **Education** * High School Diploma **Benefits** -------------- * Medical assistance * Dental assistance * Pharmacy partnership * Profit-sharing program (PLR) * Meal allowance * Life insurance * Zenklub * Study Incentive Program * Corporate mobile phone * Onhappy (travel discount platform) * Wellhub (formerly Gympass) **Location** --------------- Rua Ministro Orozimbo Nonato, Vila da Serra, Nova Lima \- MG, Brazil, 34006\-053