TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: The Technical Support Assistant will provide administrative and operational support, ensuring agility and accuracy in customer interactions and organizing team logistics. Key Highlights: 1. Administrative and operational support to the technical team 2. Organization and management of service requests and team travel 3. Dynamic environment focused on excellence in customer service **? Position:** Technical Support Assistant We are looking for a Technical Support Assistant to join our team! If you are organized, communicative, and enjoy keeping everything in order to ensure efficient operations, this opportunity is for you. ? About the Role The professional will be responsible for providing administrative and operational support to the Technical Support Coordinator and the technical team. Responsibilities include managing service requests, communicating with customers, preparing proposals, and organizing logistical arrangements for team travel—ensuring agility, accuracy, and quality in all interactions. ? Key Responsibilities Register, track, and prioritize technical support requests; Maintain continuous contact with the technical team and provide updates to customers; Organize documents, contracts, databases, and schedules; Prepare reports and monitor departmental KPIs; Develop technical and commercial proposals for products and services to be sent to customers; Arrange technical team travel (flights, accommodations, transportation); Manage expense reimbursements and team expenditures; Assist in controlling materials, spare parts, and technical documentation. ? Requirements Bachelor’s degree in Administration, Logistics, Commercial Management, or related fields; 1–2 years of experience in administrative support, service request management, or technical support; Proficiency in Microsoft Office, CRM systems, Service Desk/Help Desk platforms, KPIs, reporting, and travel policies; Familiarity with technical processes and financial control of expenses; **Preferred:** English language proficiency. ? Skills and Competencies Organization, attention to detail, and strong communication skills; Analytical ability and results-oriented mindset; Integrity, proactivity, and professional demeanor; Flexibility and teamwork; Strong negotiation and interpersonal relationship skills. ? If you seek a dynamic, well-organized environment focused on excellence in customer service, this position is for you!