IT Support Analyst

Description

Job Summary: We are seeking a communicative and proactive IT Support Analyst to provide user support and train new employees on the company's system. Key Highlights: 1. User technical support and system problem resolution 2. Conducting training for new employees 3. Clear and efficient communication with users **Position: IT Support Analyst** **Work Model:** On-site | CLT **Location:** Downtown Belo Horizonte **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM **Job Description:** We seek an IT Support Analyst who is communicative, proactive, and possesses strong learning ability. This professional will be responsible for providing user support and conducting training for new employees on the company's system. **Education:** Bachelor's degree in Systems Analysis, Computer Networks, or related fields. **Main Responsibilities:** * Provide technical support to users (basic and intermediate levels); * Identify, analyze, and resolve system-related issues; * Log and track service tickets, ensuring resolution within established deadlines; * Assist in documenting processes and creating support materials; * Conduct training for new employees on system usage; * Ensure clear and efficient communication with users to facilitate understanding of solutions. **Requirements:** * Prior experience in technical support or customer service; * Strong verbal and written communication skills; * Ability to teach and convey knowledge effectively; * Quick comprehension of processes and systems; * Organizational skills and proactivity in managing requests. Employment Type: Full-time CLT Compensation: R$2.800,00 - R$3.200,00 per month Benefits: * Medical insurance * Dental insurance * Commercial partnerships and discounts * Food allowance * Meal allowance * Transportation allowance Work Location: On-site