We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it's a chance to gain knowledge and grow within a company that looks toward the future. Our CRM team is growing—see below for more details about the position. **Responsibilities and duties** * Provide courteous and excellent phone support by remotely assisting users, analyzing and resolving potential connection issues, as well as guiding customers on correct usage and answering other inquiries; * Accurately and completely register service tickets; * Analyze and forward tickets to the operational department in specific cases requiring on-site corrections; * Forward customer inquiries and requests to the responsible departments. **Requirements and qualifications** * High school diploma; * Availability of schedule (to work possible night shifts); * Knowledge of operating systems. **Additional information** #### **Working hours:** **6x1 2:40 PM to 9:00 PM** #### **We offer:** * Commission * Profit Sharing Program - PPR * Medical and dental coverage * Meal and food allowance * Life insurance * PAS (VERO Social Assistance Program) * One day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports) * Childcare allowance * Disabled child allowance * Internet This position is open for applications from people with disabilities (PCDs). At VERO, we value Diversity because we believe that sharing ideas and different perspectives is essential to bring the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate's personal data will be processed according to our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, in the exclusive section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, We were born from combining high-quality service with agile support to simplify the world for every customer. Today, VERO ranks among the largest broadband providers in the country, with over 1 million subscribers. Our purpose is to lead the (r)evolution in customer experience, going beyond connectivity. It’s not just about doing more, but about doing better. Our services serve as a bridge enabling people to access knowledge, entertainment, and interactions with quality and speed. We know each person has their own world, and we pay close attention to what your world needs. **VERO, the size of your world!**