Responsible for providing technical support to the company's Information Technology and Telephony environments, maintaining infrastructure, assisting users, and resolving incidents. The professional plays a fundamental role in ensuring the proper functioning of technological resources, guaranteeing agility, service quality, and compliance with industry best practices. **Responsibilities and Duties** * Provide technical support to users, handling requests related to IT and Telephony infrastructure, ensuring service availability and continuity; * Assist Support Analysts in executing and tracking service tickets, engaging third-party vendors when necessary; * Support Infrastructure Support Technicians and interns in resolving incidents and handling infrastructure-related requests; * Share support information, tools, and processes with the team, contributing to technical development and standardization of service delivery; * Open and track service tickets with IT vendors, ensuring adherence to deadlines and service quality; * Document incidents, solutions, and technical procedures, keeping the team’s knowledge base up to date; * Perform analysis and monitoring of the infrastructure environment, including computers, printers, and other ICT equipment; * Keep operating systems, infrastructure tools, and resources updated, ensuring environment stability and security; * Monitor the service desk ticket queue, ensuring proper registration and SLA compliance; * Participate in infrastructure, information security, and continuous IT process improvement projects; * Perform other duties related to the position, as required by the department. **Requirements and Qualifications** MANDATORY TECHNICAL REQUIREMENTS * Completed or currently pursuing a bachelor’s degree in IT, Networking, Telecommunications, or related fields; * Basic English proficiency; * Knowledge of operating systems, networks, switches, routers, firewalls, virtualization, Blade servers, backup systems, storage, and antivirus software. PREFERRED QUALIFICATIONS * Experience in the healthcare/hospital sector. **Additional Information** **Transportation:** Transportation Allowance; **Well-being:** Unimed medical and dental plan; Sesc partnership (clubs, lodges, and discounts); Droga Clara pharmacy network; **Financial Solutions:** Payroll-deductible loan from Sicoob; **Education:** Exclusive discounts and scholarships at Anhanguera University; **Recognition:** Vacation return bonus; **Meals:** Meal Allowance/Food Allowance of R$ 28.60 per workday; Are you looking for more than just a job? Do you want to make a difference in people’s lives and contribute to a healthier, more humane future? At **Rede Mário Penna**, every professional is part of an inspiring story of care, innovation, and compassion for others. Our mission goes far beyond delivering health solutions—we strive to transform lives through **humanized care**, **shared knowledge**, and actions rooted in **ethics, empathy**, and **excellence**. If you believe it’s possible to make a difference with **commitment, transparency**, and **purpose**, this is your place. We recognize the importance of every contribution, every voluntary gesture, and every effort that helps keep our mission alive. Join a team that cares with love and believes in the power of solidarity! Working at Rede Mário Penna is more than having a job: **it is being part of a legacy of social transformation and care for life**.
João Silva
Indeed · HR
João Silva
Indeed · HR
