Customer Service Intern

Description

Job Summary: Internship to assist the customer service team with phone calls, member interactions, call triage, digitization, reporting, and other administrative tasks, while participating in training sessions. Key Highlights: 1. Member service and administrative support 2. Assistance with digitization, archiving, and report preparation 3. Participation in training sessions and team meetings **Description and Responsibilities:** **Working Hours:** 10:00 AM to 4:00 PM **Level:** Internship **Employment Type:** Internship Answer and route incoming phone calls; Provide service to members via Sicoob’s electronic terminals and mobile apps; Perform triage for in-person service at the service counter (PA); Assist the customer service team with document digitization and archiving; Prepare service reports and spreadsheets; Perform other administrative tasks relevant to the department; Participate in training sessions and other team meetings **Requirements:** Education: Currently enrolled in undergraduate studies up to the 4th semester in Administration, Accounting, Economics, Financial Management, or related fields Resident of Manhumirim \- MG Strong oral and written communication skills; Organizational skills and proactivity; Proficiency in Microsoft Office suite; Experience in face-to-face and telephone customer service; Familiarity with customer relationship management (CRM) systems; Availability to intern for 6 hours per day **Benefits:** Medical assistance, Dental assistance, Education allowance, Life insurance