CEMIG Customer Service Representative

Description

CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION **\*\*FULL AVAILABILITY TO TRAVEL WITHIN MINAS GERAIS STATE\*\*** **(\*Please submit your resume only if you meet all the position requirements.**)\* Position for Fair Attendant: The Fair Attendant will cover absences and medical certificates of other employees. Employment type: CLT (Consolidation of Labor Laws) Work schedule: Rotating shift 5x2 – Shift: 7:50 AM to 5:38 PM Salary: BRL 1\.870,00; after 3 months increases to BRL 2\.294,00 Benefits: Meal Allowance: BRL 31.33 per workday Attendance Bonus: BRL 200.00 Transportation Voucher Dental Plan Life Insurance Gympass Fitness Plan UCVS Job Description: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct support to the company's customers. The role involves in-person customer service, with emphasis on excellence, courtesy, and efficiency in clarifying inquiries, registering requests, negotiating, and advising on electricity services. Responsibilities: Provide in-person customer service. Clarify questions regarding bills, consumption, power disconnection and reconnection, duplicate bills, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction metrics. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior experience in customer service. Work location: On-site Compensation: BRL 1\.870,00 \- BRL 2\.294,00 per month Benefits: * Dental care assistance * Basic food basket * Meal voucher * Transportation voucher Work location: On-site