Description: Apply quickly by email: Requirements and qualifications: Position requirements: * Completed higher education in Administration, Engineering, Technology or related fields; * Postgraduate degree in Operations Management, Quality or Projects will be a differentiator. * Experience in operational roles with performance in leadership or coordination positions. * Experience in managing SLAs, KPIs, performance and quality indicators, focusing on results and continuous improvement. * Proficiency in process management, data analysis, preparation of management reports, and systemic operational vision. * Knowledge in project management, with preference for certifications such as PMP or PRINCE2. * Experience with operational management tools (CRM, ERP, helpdesk) and data analysis tools (advanced Excel, Power BI or similar). * Basic knowledge or experience in the tracking or telecommunications market will be considered a differentiator. * Leadership profile with strong analytical ability, organization, proactivity, good communication, priority management, and performance under pressure. * Interpersonal skills, decision-making ability, and customer focus. Benefits: Health insurance, Profit Sharing Plan (PLR), Training, Career Development Plan Working hours: Monday to Friday: 08:00 to 12:00 - 13:00 to 18:00. Knowledge: Education: Bachelor's degree - Business Administration,Engineering,Logistics,Management Processes - Completed Technical skills: CRM, ERP, Advanced Excel, Office Suite 2510280202221773507