NOC NETWORK ASSISTANT

Description

Job Summary: This role supports real-time network monitoring, records incidents, escalates to technical teams, and assists in documenting network topology to ensure operational continuity. Key Highlights: 1. Support real-time network monitoring and incident management. 2. Work with a team passionate about technology and transformation. 3. Contribute to digital and social inclusion in Brazil. We are Alloha Fibra, the largest independent fiber-optic group in Brazil — a connected, united team passionate about technology and transformation, delivering high-speed internet across the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you — dreamers who want to make a difference! **Responsibilities and Duties** * Support real-time network (NOC) monitoring using specific systems and tools; * Record and categorize incidents identified on monitoring platforms; * Escalate to internal and external technical teams according to defined procedures; * Track tickets to resolution, ensuring clear communication and up-to-date documentation; * Assist in collecting and consolidating network performance and availability data; * Support preparation of operational reports and performance indicators; * Follow and reinforce incident and fault handling protocols and workflows; * Assist in documenting network topology and basic configuration. **Requirements and Qualifications** * Completed high school education; technical or undergraduate studies in Computer Networks, Telecommunications, Information Systems, or related fields preferred; * Basic knowledge of network infrastructure (switches, routers, links); * Certification or introductory networking course preferred (e.g., CCNA, CompTIA Network\+); * Proficiency in basic Excel and incident tracking tools. **Additional Benefits** * Health insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on Intranet * Tour House: 5%–12% discounts on airfare, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer experience. **We value diversity**, represented by our employees and customers across all their regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative, responsible space for people and business sustainability. For more information, visit https://alloha.com/