B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: A professional responsible for executing FTTH and FTTA network installations and repairs, ensuring high-speed connectivity for residential customers and supporting the expansion of digital inclusion. Key Highlights: 1. Technical support for FTTH and FTTA network installations and repairs. 2. Focus on digital inclusion and technological transformation. 3. Collaborative work environment focused on excellence. We are Alloha Fibra, the largest independent optical fiber group in Brazil — a connected, united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you — dreamers who aim high and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will be challenged with: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Troubleshooting service issues such as slow speeds, WiFi problems, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Assessing service feasibility when the commercial team is uncertain whether infrastructure is available in a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades — replacing or adding devices when customers change their service plans; * Participating in training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * Desirable: NR-10 (electrical safety) and NR-35 (work at heights) certifications; * Intermediate Microsoft Office proficiency; * Availability for flexible working hours and travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnected**, dedicated to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our workplace into a collaborative, responsible environment that values both people and business sustainability. For more information, visit https://alloha.com/