Cashier Supervisor

Description

Job Summary: Responsible for coordinating and overseeing front-desk cashier activities, guiding the team, and ensuring excellence in customer service and financial accuracy. Key Highlights: 1. Coordinate front-desk cashier activities and guide the team 2. Ensure excellence in customer service and financial accuracy 3. Promote team development and motivation About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. Managed by a multi-family administration, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for monitoring, coordinating, and controlling front-desk cashier activities, guiding and clarifying doubts for cashiers and packers regarding their daily tasks, approving transactions, providing necessary materials to the team, organizing meetings, and primarily serving customers—following established protocols, rules, standards, and procedures—to ensure excellence in service and accuracy in the store’s financial operations. ACTIVITIES TO BE PERFORMED Ensure execution of front-desk cashier operational procedures by guiding and monitoring daily routines, deadlines, and prescribed methods; performing system loads on PDVs and scales; checking prices; providing and clarifying inquiries; monitoring cashier transaction discrepancies (cash movements and loss prevention); organizing informative and supportive meetings; and handling diverse customer requests; Ensure accurate execution of daily cashier cash withdrawals and closings, performing physical cash counts and reconciling them with the system to guarantee accuracy in the store’s financial transactions; Guarantee and organize customer flow to prevent queues; Ensure compliance with internal conduct, service, and security policies; Contribute to reducing front-desk cashier losses through preventive actions—including minimizing bag waste, preventing theft, and expediting returns of perishable items, etc.; Manage personnel scheduling—including vacation days, overtime banks, leave requests, and other work-hour-related matters—by reviewing managerial reports provided by the HR department and advising employees accordingly; Promote professional development and team motivation through continuous guidance and feedback, performance monitoring, and technical training; Provide support and assistance in related activities as needed; Requirements **Minimum Academic Qualification:** Completed high school **Specific Knowledge:** Cashier operations, financial transactions **Additional Information:** 100% in-person position **Work Location:** R. Luigui Sardagna, 120 \- Centro, Rodeio \- SC **Working Hours:** 2:00 PM to 4:00 PM and 5:10 PM to 10:20 PM **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Program Shopping Discount Program (affiliated stores) Life Insurance * Position available for persons with disabilities (PCD)