Cashier Supervisor

Description

Job Summary: Responsible for coordinating front-end cashier activities, guiding teams, serving customers, and ensuring operational and financial excellence in the store. Key Highlights: 1. Cashier Team Coordination 2. Focus on Customer Service Excellence 3. Financial Transaction Management and Loss Prevention About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for monitoring, coordinating, and controlling front-end cashier activities, guiding and clarifying doubts for cashiers and packers regarding their daily tasks, approving transactions, providing necessary materials to the team, organizing meetings, and primarily serving customers—following established protocols, rules, standards, and procedures—to ensure service excellence and accuracy in the store’s financial transactions. ACTIVITIES TO BE PERFORMED Ensure implementation of front-end cashier operational procedures by guiding and monitoring daily routines, deadlines, and prescribed methods; performing loads on PDVs and scales; checking prices; providing support and clarifying questions; monitoring cashier transaction discrepancies (monetary movements and loss prevention); organizing informative and supportive meetings; and handling diverse customer requests; Ensure accurate execution of daily cashier cash withdrawals and closings, including physical cash counting and system reconciliation, to guarantee accuracy in the store’s financial transactions; Guarantee and organize customer flow to prevent queues; Ensure compliance with internal conduct, service, and security policies; Contribute to reducing front-end cashier losses through preventive actions—such as minimizing bag waste, preventing potential thefts, and expediting returns of perishable items, etc.; Manage personnel scheduling—including vacation schedules, hour banks, leave planning, and other work-hour-related demands—by reviewing managerial reports provided by the HR Department and advising team members; Promote professional development and team motivation through continuous guidance and feedback, performance monitoring, and technical training; Provide support and assistance in related activities as needed; Requirements **Minimum Academic Qualification:** Completed High School **Specific Knowledge:** Cashier operations, financial transactions **Additional Information:** 100% On-site position **Work Location:** R. Luigui Sardagna, 120 \- Centro, Rodeio \- SC **Working Hours:** 2:00 PM – 4:00 PM and 5:10 PM – 10:20 PM **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Program Shopping Benefits at Group Stores Life Insurance * Position Available for Persons with Disabilities (PCD)