**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 a.m. to 5:00 p.m., with a 1-hour lunch break **Level:** Not Informed **Employment Type:** Tenured — CLT labor code The Customer Service Agent will be responsible for providing support and assistance to members, ensuring a positive and satisfactory experience. Key responsibilities include: * Answering telephone calls, emails, and other forms of member communication. * Identifying and resolving member issues, questions, and requests efficiently and courteously. * Providing accurate information about the cooperative’s products and services. * Staying updated on policies, procedures, and changes to products and services. * Participating in training sessions and meetings to enhance skills and knowledge. * Collaborating with the team to achieve goals and improve service quality. The ideal candidate must possess strong communication skills, proactive problem-solving abilities, and a strong commitment to member satisfaction. **Requirements:** **Job Requirements:** * Completed or currently pursuing a bachelor’s degree in Business Administration, Economics, or related fields. * Strong verbal and written communication skills. * Basic computer literacy and experience using customer service systems. * Ability to work effectively in a team environment. * Analytical and problem-solving skills. **Preferred Qualifications:** * Experience in customer service. * Certifications in customer service or related areas. * CPA 10, CPA 20, and/or CEA. **Benefits:** Health insurance, Gym allowance, Daycare allowance, Education allowance, Corporate mobile phone, Profit-sharing program, Life insurance, Meal voucher, Company vehicle