Support Analyst - Transportation

Description

Job Summary: The professional will address operational inquiries, provide technical support, analyze failures, suggest system improvements, and mediate relationships with partner carriers to resolve issues. Key Highlights: 1. Real-time customer service and technical support 2. Analysis and resolution of integration failures 3. Focus on customer experience and relationship Rio do Sul – SC | Position also open to persons with disabilities (PCD) ### **Your daily responsibilities:** * Address operational inquiries and provide technical support for errors or inconsistencies; * Analyze and identify integration failures with partner carriers, collaborating directly with internal technical teams for resolution; * Suggest system improvements based on usability observed during customer support; * Maintain a courteous and constructive relationship with customers, promoting an excellent experience; * Mediate relationships with partner carriers to resolve customer issues — including: following up for responses, negotiating solutions, and keeping customers informed; * Operate third-party carrier systems to resolve requests; * Provide support and clarify questions regarding: order tracking, delays, lost packages, reimbursements, damages, billing discrepancies, pickup issues, and other incidents related to the Magazord Envios product; * Provide support and clarify freight calculation details, explaining the composition of the calculation thoroughly; * Anticipate potential issues and proactively contact customers to maintain strong relationships. You won’t be alone: all processes are carried out in partnership with technical and product teams. ### **✅ Mandatory Requirements** * Reside in Rio do Sul/SC or nearby region; * Completed high school or currently pursuing higher education; * Prior experience in customer service (preferably in e-commerce); * Basic knowledge of logistics is desirable; * Proficiency with digital customer service platforms (CRMs); * Formal training or practical experience in customer relationship management; * Strong reading comprehension and ability to interpret operational text and data within systems. * **Nice-to-have (non-eliminatory)** * Experience in e-commerce ### **Work Model** This position is **on-site in Rio do Sul**. We believe daily in-person interaction accelerates learning, strengthens connections, and improves deliverables; therefore, we prioritize on-site work for this role. ### **Benefits** * Up to **2.5 extra salaries per year** via PPR (Profit Sharing Program); * Meal/Voucher allowance of R$ 31/day — Swile card; * Chartered transportation to Ibirama/SC and Ituporanga/SC; * Progressive Unimed health plan (starts at 50% coverage and increases by 10% annually); * Dental plan; * GoGood — unlimited immediate care + 1 session with a nutritionist and specialist, 2 sessions with a psychologist — fully covered by us; * Flexible working hours + time bank; * Birthday day off; * Continuous training and clear growth opportunities. ### **Hiring Process** * Application and resume screening * Initial chat with recruitment * Technical test (if applicable) * Interview with leadership * Offer letter All stages are eliminatory, but you’ll receive feedback throughout the process. **Interested? Apply now! We carefully review every application.**